I. USEFUL EXPRESSIONS
常用語
1. How to tell the customer that the goods are not available?
Thank you for your order of September 5. Unfortunately, we won't be able to fill your order till early October, because Alpha II calculators are out of stock at the moment.
Unfortunately, orders for Baby Teddy Bears this Christmas season have surpassed our expectations, and this item is out of stock at the moment.
As there is an unusually heavy demand for air conditioners this summer, you will have to allow at least three weeks for delivery.
We regret that this order cannot be filled immediately, as we are temporarily out of stock.
2. How to apologize for not being able to fill the order?
I'm sorry to disappoint you, but we no longer manufacture the model you requested.
I'm sorry that we are completely out of stock of this item and it will be at least two weeks before we get our next delivery.
I'm sorry for the inconvenience, and I thank you for your understanding.
3. How to promise that the goods will be delivered sometime later?
As soon as the calculators arrive, we will ship them to you via express mail, at our expense.
We can guarantee delivery within three weeks.
We expect another shipment in two weeks, and as soon as it arrives, we will ship the disks to you via express mail, at our expense.
II. SAMPLE
范文
Dear _________:
Thank you for your order for 60 Baby Teddy Bears. As you know, our baby bears are specially designed for children under the age of 5. Unfortunately, orders for baby bears have surpassed our expectations, and the bears are out of stock at the moment. We expect another shipment of baby bears in 14 days. As soon as the new shipment arrives, we will ship the bears to you via express delivery, at our expense.
I'm sorry for the inconvenience, and I thank you for your understanding.
Sincerely yours,
__________
III. TIPS
掌握寫作要領(lǐng)
1. Thank the customer for his/her interest in your products.
2. Explain why you are not able to fill the order promptly.
3. Tell the customer when the goods are available and when they will be delivered.
4. If the goods are no longer available, offer alternative products if possible.
5. Apologize for what you can't do.
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