Ⅰ. USEFUL EXPRESSIONS
常用語
1. How to start your letter of response?
Thank you for your inquiry of June 15.
We are pleased to receive your inquiry about our products.
Thank you for your request for more information on DX320 Digital Communicator.
Thank you for your inquiry of April 5 in which you asked us about our range of baby food.
2. How to tell people that you are able to supply the products they need?
We are pleased to inform you that we have the tools that fit your specifications exactly.
I am pleased to tell you that we can certainly supply you with the digital communicators you asked about.
There would certainly be no trouble in supplying you from our wide selection of women's shoes.
3. How to offer catalog and other sales literature?
I am enclosing our catalog and price-list from which you can find the information you need.
Enclosed is a catalog illustrating our range of products.
I would like to draw your attention to page 15 in the catalog where you will find full details of our TS500 digital camera.
As you will see from the price list, our prices are very competitive.
Although we have enclosed our current price list, we should point out that prices are subject to changes as the market for raw material is very unstable at present.
4. How to talk about your terms of payment?
We can offer you a 5% quantity discount off net prices for orders over 20 units.
We allow a 5% discount for payment within 30 days.
The usual allowance for a trade discount is 5%.
We can allow a 10% discount on all orders of $1000 in value and over.
However, we would be prepared to review these terms once we have established a firm trading association with you.
5. How to tell people that you are unable to supply the products they need?
Unfortunately, we are not able at present to make you an offer, as our production is committed for the next few months.
I regret to say that we no longer produce the type of tools you asked for, since we find there is no longer sufficient demand for it.
I am sorry we do not have the model you asked for, but I would like to suggest an alternative that will certainly meet your expectation.
6. How to end your letter?
Thank you for your interest. We look forward to hearing from you soon.
Once again thank you for writing to us, and please contact us if you need any further information.
I hope I have covered all your questions, but please contact me if there are other details you would like to know.
Please write to me again if you have any questions, or call me at the above telephone number.
Please call our office at 000-0000, or fax your reply to 000-0000.
If you need more information, do please get in touch with me.
We look forward to receiving your order.
II. SAMPLE
范文
Dear _________:
Thank you for your request for more information on MFD food processing products.
MFD has been producing quality food processing machines since 1968. We have an excellent reputation for quality, reliability, and service. All our products are designed, engineered, and manufactured in the U.S.A.
I'm enclosing a catalog that describes our products. Please contact me for more sales information and assistance. I would like to be of further service to you.
Again, thank you for your interest in MFD.
Sincerely yours,
__________
III. TIPS
掌握寫作要領(lǐng)
1. Treat people who ask questions as customers.
2. Be polite: keep your tone personal and friendly.
3. Be prompt: don't keep people waiting for your answer.
4. Be specific: answer each question clearly.
5. Be concise: place long documents or less important information in attachments.
6. Be helpful: refer to enclosed information or catalog.
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